Redesigning Mighty’s interface to make usable and good to use
Claim management software
Name has been changed for NDA reasonsMighty is an awards winning claim management platform. I was asked to redesign the platform’s current look and feel with an eye to modernising it an also making it more usable.
KICK OFF
The goal
I met with Might team and we discuessed where they wanted to take the platforms. The number one objective was to make the platform more usable and less complx to use.
User data
They gave me all the research they had done and analytics data about current users. I was loucky I had this to base my designs on. They had done extensive user analysis with current version. I became familiar with the content first. I looked at the content as this is the core of the system and then reviewed the user research and user interviews.
Heuristic review
Finding the issues
I first did a thourough heuristic review of the current sytem to see wher ethe usability issues lay. This I couodl then address these in teh new design. Once i did this I prepared a report so the evelopers coud fix issus tat happedn in the backend to make the ssyetm more stable before implementing a new design.
Architecture review
Re-organising the content architecture
The “why” is the website’s focus. In order to find the focus, look to the architecture of the exisintg structure.
Goals for re-architecting
- Reduce the amount of entry points to the same view
- Combine sections that hold similar content and reduce duplication
- Re-organinise pages into more logical groups
Current architecture
Each exiting screen was captured to show both layout structure and build up a list of components types.
Creating a simplified and unified architecture
Much like a building, a design needs to have a strong foundation and coherent flow that allows the user to find their way aournd easily.
Principles
Organise. Prioritise. Simplify.
The most important goal in the redesign was to allow the user to get their jobs done as quickly and efficiently as impossible. This means focusing on the important actions in a focus way.
Wireframing
Layout varations
Creating a strong structure was impetant and getting teh right layout wsas critical. Based on curren feedback, users preferedde having access to navigation in the side.
Side navigation
Top navigation
Mobile layouts
UI design
Choosing the perfect typface
Choosing the right typeface that is both felixble and readable weas critical. I choose IBM Plex.
Tweaking the palette
The colour palette had already been definded by marketing design. The trick was to tweak it for use in UI. It is one thing using over saturated colours in a mrketing websote, but these need to be tones down to be useable in a critical work context.
UI design
Final screens
Inbox
Create claim
Claim view
